Reference

How dd880 Handles Your Personal Information

Your privacy matters to how we operate. This policy explains exactly what data dd880 collects when you open an account, use your bKash, Nagad or Rocket wallet, or contact our support team — and how we keep that information secure.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to request deletionDirect contact for data queries

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from account creation through to payment processing and support interactions. Below are the four areas where our data handling practices directly affect your account and your privacy rights.

Payment Data Security

When you transact via bKash, Nagad or Rocket, payment credentials are processed through encrypted channels. We do not store your mobile banking PIN or full wallet credentials on our servers.

Cookie and Tracking Use

We use cookies to maintain your session across mobile and desktop. You can adjust cookie preferences in your browser settings, though some account functions may not work without session cookies.

Account Access Logs

Every login attempt — successful or not — is logged against your account. If we detect access from an unfamiliar device or location, we may ask you to verify via a one-time code sent to your registered number.

Retention and Deletion

You can request deletion of non-essential account data at any time. Payment and identity records may be retained for compliance periods before full deletion is possible. Our support team will confirm the timeline for your specific request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach out through any of the channels below and include your registered account number so we can locate your records quickly and respond without delays.

Live Chat Start a live chat session from inside your account. For data or privacy queries, mention 'privacy request' at the start so the agent routes it correctly.

Email Support Send your privacy request by email to our support address. Include your registered mobile number and the specific data action you are requesting.

Account Help Centre Log in and open the Help Centre from the account menu. The privacy section there lists the request form and expected response timelines.

Data We Collect and Why We Collect It

dd880 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit during registration — your name, contact number, and the payment method you connect, whether that is bKash, Nagad or Rocket. Each time a deposit or withdrawal moves through your account wallet, a transaction record is

1
created and stored against your profile. We use this to verify identity, process payouts and keep your account history accurate. We also collect technical data: your device type, browser, IP address and session activity. This helps us detect unusual access patterns and keep your account secure.
2
If you contact support, the content of that conversation is stored so we can follow up accurately. We do not sell your personal data to third parties. We share it only where required by applicable law or with payment processors directly involved in clearing your transaction.
3
Data retention periods vary by category — payment records are held longer than browsing data, in line with financial record requirements. Your use of this platform, including payment via local rails, is subject to your local law and the eligibility rules of your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at dd880

These are the questions we hear most often from people checking their data rights or trying to understand how their information is used on the platform.

We collect your name, mobile number, and any payment method details you add — such as your bKash or Nagad number. We also log your device type and IP address at registration.

We do not sell your data. We share it only with payment processors like the networks behind bKash, Nagad and Rocket, or where local law requires disclosure to a relevant authority.

Yes. Submit a data access request through live chat or email, quoting your registered account number. We will compile and send your data within the timeframe set by applicable local rules.

Contact support via live chat or email and state clearly that you want account and data deletion. Payment and identity records may need to be retained for a compliance period before full removal.

Cookies keep your session active as you move between the lobby and your account wallet on mobile or desktop. You can block non-essential cookies in your browser, but session cookies are needed for login to work.

Transaction amounts and timestamps are recorded in your account history. Your mobile banking PIN and full wallet credentials are never stored on our platform — those stay within your wallet provider's system.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoHoldem Pocket

How dd880 Handles Your Personal Information

How We Protect and Manage Your Information

Payment Data Security

Cookie and Tracking Use

Account Access Logs

Retention and Deletion

How to Reach Us About Your Data

Common Questions About Your Privacy at dd880

01 What personal data does dd880 collect when I register?

02 Does dd880 share my data with third parties?

03 Can I request a copy of all the data dd880 holds on me?

04 How do I ask dd880 to delete my account and personal data?

05 How does dd880 use cookies and can I turn them off?

06 What happens to my payment data when I use bKash or Rocket?

Privacy Policy

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